FAQs

  • Do I need a referral from my GP or specialist to access your service? No, you will not need a referral if you are a private paying client or a NDIS Client. Medicare cardholders may be eligible for an Enhanced Primary Care referral, however this must be obtained by a GP referral. This can allow up to five occupational therapy visits per year. Workcover or Veteran’s Affairs patients will also require a referral.
  • If I make an appointment directly, will you bill DVA, NDIS or Medicare or do I pay upfront and request a reimbursement? Yes. An invoice will be forwarded to your Plan Manager/s. Most private health funds pay a rebate for each occupational therapy session – bring your health fund card with you to the consultation as we use the HICAPS system to arrange direct funds transfer of your rebate, saving you a trip to the health fund.
  • What should I expect at my first consultation?  Your first consultation will involve thorough assessment and information gathering. The Occupational Therapist will then provide a report recommending any strategies, equipment or services that the client may need to be able to participate in their meaningful activities. Follow up appointments may have to take place to complete this information gathering task.
  • What do I need to do before my first consultation?  

The main things we ask for prior to your personal consultation are:

        1. For you to read, complete and return our Client Intake Form which will be emailed to prior to your first consultation in order for the occupational therapist to know how to best plan your assessment. 
        2. For you to forward any referral letters or reports prior to your first consultation in-order for the occupational therapist to know how to best plan your assessment. 
        3. Provide the occupational therapist with a copy of your NDIS Plan if possible.
  • What should I expect when working with an occupational therapist? Occupational therapists will assess and recommend strategies, equipment and services to enable people to participate in the activities they find meaningful. These activities include taking care of oneself (and others), working, volunteering, and participating in hobbies, interests and social events.

Where can I get help with completing an application for equipment prescribed? Occupational therapists will assist with the provision of appropriate quotes, assess and complete relevant applications for equipment recommended.

Read and download our brochure here.

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